This is the Privacy Policy for theastutereview.com.au which is operated by Rockvale House, acn- 092 131 470, 136 Mulgrave Road Cairns which is the entity that owns this domain (referred to as “we”, “us”, “our”). This Privacy Policy governs the manner in which we deal with personal information, including in relation to the sites owned and operated by us including URL and any reports and other communications, facilities or materials available and our services (with this site and services collectively known as the “Service”).

We recognise the importance of protecting the privacy of information collected by us. We reserve the right to modify or remove portions of this Privacy Policy at any time and will post any changes to this Privacy Policy here. Please review this Privacy Policy regularly so that you are updated on any changes. This Privacy Policy is to be read in conjunction with the Terms and Conditions. By providing us with personal information and using the Service, you agree to the terms of this Privacy Policy as updated.

Personal information is collected only when knowingly and voluntarily submitted by you, for example, we may need to collect such information to provide you with our services or to answer any requests or enquiries. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How We Collect Personal Information

In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

1. Enquire about or request our service/s or product/s;
2. Visit one of our Websites;
3. Make a phone call in relation to our Service; or
4. Become a subscriber to our Service or client of us.

We may also collect personal information from third party service providers or from publicly available sources.

We will use your personal information for the reason we collected it and for any other reasonable business purposes in that we may database, store and process information to provide you with the products and services you have requested.

We will generally use personal information to:

1. provide you with the products and services you have requested;
2. personalise and customise the advertising, products and services included in the Service;
3. manage our business and enhance our products and services;
4. contact you for future promotional and marketing purposes including direct marketing purposes;
5. to inform you of valuable related services, special offers, promotions and competitions;
6. contact you on behalf of our corporate partners including to discuss and provide you with valuable related products and services;
7. comply with applicable legal and regulatory requirements
8. provide customised and targeted marketing through social media platforms you may use; and
9. any other customer support purposes.

We do not provide your information to mailing list companies and will not otherwise disclose your personal information without your consent.

By providing your personal information you consent to us and our related entities (as defined in the Corporations Act) and corporate partners using your personal information to provide you valuable related services. Based on your preference, this includes making contact with you by telephone, mail or email to discuss products and services. You also consent to us and our related entities and corporate partners offering you products and/or services which you may agree to purchase, and this extends to goods or services from us or any third party.

We may share your personal information with our related entities and corporate partners including property, loan or finance professionals who may contact you in relation to assisting you in exploring your property, loan or finance options and may offer you related products and services. We may share your personal information with third party suppliers who provide IT, administrative and business support functions and other assistance in relation to the functions as set out in this Privacy Policy. We may also send information to you on behalf of our corporate partners.

We are not however liable for any personal information that you provide directly to our corporate partners including via their websites or over the phone. This personal information will be dealt with in accordance with the individual privacy policy of those partners. You should check these individual privacy policies before you engage with or supply personal information to our corporate partners.

We will not allow access from or transfer your personal information to recipients outside of Australia.

We may disclose personal information:

1. Where you have consented;
2. Where disclosure is necessary to achieve the purpose for which it was submitted;
3. To our affiliates or related entities when it is necessary to provide you with the goods or services you have requested;
4. In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our Service’s rights or property, users of the Service, or anyone else who could be harmed by such activities; or
5. If we are required or authorised by law to disclose the information.

Security

We strive to ensure the security, integrity and privacy of personal information submitted via our Service. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us and to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. While we take all appropriate measures to safeguard against the unauthorised disclosure of personal information, no responsibility can be accepted for the conduct of third parties outside of our control. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, disclosure or alteration of your personal information.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner website http://www.oaic.gov.au. If you have any queries about this Privacy Policy, wish to no longer receive information or communications from us, or have a problem or complaint, then you should contact us at theastutereview@astutefinancial.com.au. We take such matters very seriously and shall respond to any such concerns with you directly in a prompt fashion.